Subscription Terms and Conditions

Last updated on August 17, 2018

Rosa Foods, Inc. (“Rosa Foods, Inc.,” “we,” “our,” or “us”) is pleased to offer a Subscription Program for its Soylent Products.

When you choose to enroll in a Subscription Program for any Soylent product (Drink, and/or Powder; collectively, the “Product” or “Products”), the following

Terms and Conditions apply:

  • Subscription Account

  • You must have an account, a valid email address, and a credit card and/or debit card to participate in the Subscription Program.

  • Subscription Order Placement

  • When you place a Subscription Program order, Rosa Foods, Inc. will automatically place and ship that same order on the same day every month.

  • Subscription Order Amount

  • Your Subscription Program’s order's final total may vary due to changes in price, tax rates, Customs, duties fees, and/or shipping costs. Your order total will include:

    • Sales tax, if applicable
    • Shipping and handling costs

    Subscription Order Payment

    The credit card you used to place your initial Subscription Program order will be charged until you cancel your Subscription Program order, or modify your credit card information. Subsequent orders will be charged the day the order is placed and forwarded to the warehouse for processing.

    If your credit card is declined at the time of a Subscription Program order placement, your order will not be placed; you will be notified that your Subscription Program payment has failed and you will need to update your credit card information. Once your payment information is corrected, your Subscription Program order will be processed. To update your credit card information, you can go to your "My Account" section and click "Subscription Management.”

    Credit Card and Debit Card payment will be the only valid payment types accepted for Subscription Program order payment. Store Credit, Gift Certificates, Checks, PayPal, and Bill Me Later will not be accepted.

    The Products available for the Subscription Program are based on a current price. This means that item prices are not locked in and are subject to change.

  • Subscription Order Notifications

  • A Subscription Program confirmation email will be sent after each Subscription Program order is processed and shipped. Once a Subscription Program order is scheduled, no emails will be sent before subsequent Subscription Program order shipments are processed.

  • Frequency of Subscription Orders

  • The initial Subscription Program period is roughly 30 days, with the same order being shipped on the same day of every month as your initial order. If this date falls on a Sunday or Holiday, it will be processed on the next business day. If your order falls on a date that the following month does not have (example: 31st), your order will be processed on the next business day.

    Subscription services are also available for XX. You may change the frequency of your order at any time by logging into your account, going to your "My Account" section, and clicking "Subscription Management.”

  • Changing Subscription Program Orders

  • Subscription Program shipments will be of the same Product or Products ordered during the initial Subscription Program shipment. You may change the Product or Products received as part of your Subscription Program at any time by logging into your account, going to your "My Account" section, and clicking "Subscription Management.” You may also email us at info@soylent.com with your name, Subscription Program number, and the desired Product or Products change. Pricing may change depending on the changes to the Subscription Program order Product or Products. The date of any change to the Subscription Program order Products or Products will become the new monthly date of shipment for your Subscription Program order.

  • Pausing Subscription Program Orders

  • If you find you have a surplus of Soylent you can postpone your subscription anywhere from 1 to 8 weeks by logging into your account, going to your "My Account" section, and clicking "Subscription Management.” You can also email us at info@soylent.com with your name, Subscription Program number, and a description of which Product or Products you’d like to pause and for how long.

    Once the designated time has passed, your subscription will work like before.

    Postponing your next shipment will affect how you are billed. Once you reach your selected postponement end date, your subscription will renew and bill on a monthly basis starting on that date, unless further changes are made.

  • Cancellation of Subscription Program

  • You may cancel your subscription to Products offered through the Subscription Program at any time. If there is an outstanding order associated with your subscription, the cancellation will go into effect once that order is processed by Rosa Foods, Inc.

    To cancel your subscription, you may do so by:

    • Through your online account by logging your account, going to your "My Account" section, and clicking "Subscription Management.”
    • Emailing us at info@soylent.com. In your email you must include your name, Subscription Program number, and what Product or Products you would like to cancel. Please note that response times may exceed 48 hours.

      Formula Changes on Subscription Program Orders

      Rosa Foods, Inc. is committed to constantly innovating its Soylent Products and from time to time will update a Product’s or Products’ formula. In the event of such an update, your Subscription Program order will continue as before except that the Product or Products will be replaced with the new formula Product or Products. You will not be notified separately of this change before a subsequent Subscription Program order is processed and shipped. The new formula Product or Products will continue on subsequent Subscription Program orders unless you choose to remove this item from your Subscription Program order.

      Contact

      Please contact us at info@soylent.com with any questions regarding these Terms and Conditions.


      Changes to our Subscription Program

      Rosa Foods, Inc. may modify or update the Subscription Program from time to time to reflect the changes in our business and practices, and so you should review this page periodically. When we change the policy in a material manner we will let you know and update the ‘last updated’ date at the top of this page.